Settings

FAQ

About TMN GO

• What is TMN / The Movie Network?

TMN is a pay television service available in Eastern Canada. The service offers access to first-run Hollywood hits, exclusive series from HBO, Showtime, Cinemax and first-rate Canadian programming. The Movie Network service includes five 24-hour multiplex channels (TMN, HBO Canada, MExcess, MFun! and MFest) that deliver diverse and entertaining programs in an uncut and commercial-free television environment and four dedicated HD channels (The Movie Network HD, HBO Canada HD, MExcess HD and MFun! HD. TMN OnDemand (SVOD to set-top boxes) and TMN Online and HBO Canada Online are available through select cable and IPTV affiliates across Eastern Canada. For more information, please visit www.themovienetwork.ca. TMN Encore (previously known as Mpix) is a pay television service available in Eastern Canada that is distributed both as a companion to TMN and as a standalone service. TMN Encore offers blockbuster movies from every era. The TMN Encore service includes TMN Encore 2, TMN Encore HD, TMN Encore OnDemand and TMN Encore Online.

• What is TMN GO / The Movie Network GO?

TMN GO is a service offered through participating television providers that gives you instant and unlimited access to The Movie Network, HBO Canada and TMN Encore on your computer, iPhone, iPod touch, iPad, Android phone or tablet, Samsung Smart TV or Samsung Smart Hub blu-ray player. With TMN GO, you can watch the most talked about series from HBO, Showtime and Cinemax, along with Hollywood hits, comedies and documentaries - whenever and wherever you want.

• Is there exclusive content that is only available on TMN GO?

TMN GO offers everything TMN, HBO Canada and TMN Encore have to offer. Occasionally there will be some exclusive content that will be available only on TMN GO.

• Do I need to subscribe to TMN (The Movie Network) in order to watch shows on TMN GO?

Yes, to watch shows on TMN GO you need a subscription to The Movie Network (includes HBO Canada) and/or TMN Encore through a participating television provider.

• I'm subscribed to HBO Canada, but live in Western Canada, can I access TMN GO?

TMN GO is offered to subscribers of The Movie Network in Eastern Canada only. HBO Canada is offered with Movie Central in Western Canada. Please contact Movie Central for more details.

• Do I need to pay an additional fee to use TMN GO?

No, TMN GO is free as part of your subscription to The Movie Network (including HBO Canada) and/or TMN Encore and is available through participating television providers.

• When is the programming updated on TMN GO?

The TMN and HBO content on TMN GO is mostly updated on Tuesdays. For some series, you will be able to see the new episode of a current season on the night it premieres, shortly after it is available on TV. TMN Encore is updated on Wednesdays. To see what's coming up on TMN GO, please visit the Upcoming section and add all your favourites to your Watchlist.

• Can I use TMN GO only in Canada?

You can only watch video on TMN GO if you are located within Canada.

• I am in Canada but TMN GO has said that I am outside of Canada, what can I do?

Firstly, confirm that you are accessing the Internet using a Canadian IP. You can do this by going to whatismyipaddress.com. If the information displayed states that you are outside of Canada then contact your Internet service provider to resolve the issue. If the information displayed states that you are within Canada, but you are unable to view video on TMN GO then please use the Contact Us form in the "Help" section. This form will gather diagnostic information that will help us resolve your problem. Please note that do not use any information gathered for any other purpose then to diagnose and resolve technical issues and is not shared. For further information please refer to our Privacy Policy.

• Can I use TMN GO when travelling in Canada and in the US?

As a TMN subscriber, you can use the TMN GO anywhere in Canada on your computer, iPhone, Android phone or tablet, Samsung Smart TV or Samsung Smart Hub blu-ray player. Due to Content Provider restrictions, you will not be able to watch any video when you are travelling outside Canada.

• How do I sign-up for TMN GO?

You can sign in to TMN GO using the username and password for your TV account provided by your television provider. Go to tmngo.ca on your computer or download the App from the iTunes App store on your mobile device, select 'Sign In' and then select your TV Provider. You must then enter your username and password that are associated with your TV Provider account. If you are uncertain about your username and password, please contact your TV Provider. Bell 1-888-759-3474, Bell Aliant 1-866-342-7367, Brooke Telecom 519-844-5100, Bruce Telecom 1-866-517-2000, Cogeco 1-888-979-9449, Eastlink 1-888-345-1111, Execulink Telecommunications 1-877-393-2854, Hay Communications 519-236-4333, HuronTel 1-877-395-3800, Mitchell Seaforth Cable TV 226-302-2341, Mornigton Communications 1-800-250-8750, Nexicom 1-888-639-4266, Rogers 1-888-764-3771, Seaside Communications 902-539-6250, Source Cable 1-866-785-7851, tbaytel 1-800-264-9501, Tuckersmith Communications 1-888-263-8225, Wightman Communications 1-877-327-4440, WTC Communications 613-547-6939.

• Does my television provider offer TMN GO?

TMN GO is only available through participating television providers - Bell TV (Satellite and FIBE), Bell Aliant, Brooke Telecom, Bruce Telecom, Cogeco, Eastlink, Execulink Telecommunications, Hay Communications, HuronTel, Mitchell Seaforth Cable TV, Mornigton Communications, Nexicom, Rogers, Seaside Communications, Source Cable, tbaytel, Tuckersmith Communications, Wightman Communications, WTC Communications.

• My television provider is not listed, what can I do to get TMN GO offered?

TMN is in discussion with all Television Providers to launch TMN GO. But please feel free to call your service provider to ask for TMN GO. We greatly appreciate this support from our subscribers.

• Do I need a service provider to watch TMN GO, or can I subscribe to you directly?

At this time, TMN GO is only offered as part of a subscription to The Movie Network through a participating Television Service Provider. It is not available directly through us.

Sign In & Account Settings

• I'm having problems signing in. Who should I contact?

Please contact your TV Provider directly if you have problems signing into TMN GO. Bell 1-888-759-3474, Bell Aliant 1-866-342-7367, Brooke Telecom 519-844-5100, Bruce Telecom 1-866-517-2000, Cogeco 1-888-979-9449, Eastlink 1-888-345-1111, Execulink Telecommunications 1-877-393-2854, Hay Communications 519-236-4333, HuronTel 1-877-395-3800, Mitchell Seaforth Cable TV 226-302-2341, Mornigton Communications 1-800-250-8750, Nexicom 1-888-639-4266, Rogers 1-888-764-3771, Seaside Communications 902-539-6250, Source Cable 1-866-785-7851, tbaytel 1-800-264-9501, Tuckersmith Communications 1-888-263-8225, Wightman Communications 1-877-327-4440, WTC Communications 613-547-6939.

• What do I do if I forget my username or password?

If you forgot your password and/or username, select 'Sign In,' then select your TV Service Provider and follow your TV Provider's instructions for recovering or resetting your password and/or username. TMN GO does not have access to this information. Please contact your TV provider for questions about your account username and password. Bell 1-888-759-3474, Bell Aliant 1-866-342-7367, Brooke Telecom 519-844-5100, Bruce Telecom 1-866-517-2000, Cogeco 1-888-979-9449, Eastlink 1-888-345-1111, Execulink Telecommunications 1-877-393-2854, Hay Communications 519-236-4333, HuronTel 1-877-395-3800, Mitchell Seaforth Cable TV 226-302-2341, Mornigton Communications 1-800-250-8750, Nexicom 1-888-639-4266, Rogers 1-888-764-3771, Seaside Communications 902-539-6250, Source Cable 1-866-785-7851, tbaytel 1-800-264-9501, Tuckersmith Communications 1-888-263-8225, Wightman Communications 1-877-327-4440, WTC Communications 613-547-6939.

• I don't seem to have access to content and am being told to upgrade my subscription. Why?

You require a subscription to TMN (The Movie Network) and/or TMN Encore to use TMN GO. If you are receiving a message asking you to upgrade your subscription it is because we are not able to validate that you are a valid subscriber. Please contact your TV Service Provider directly to verify your subscription or to upgrade.

• Can I play video on TMN GO from more then one device at a time?

Yes, members of a household can watch TMN GO on up to three devices at the same time.

• What is considered a device?

A device is any computer, laptop, iPod Touch, iPad Mini, iPad, Android smartphone, Android tablet,Samsung Smart TV or Samsung Smart Hub blu-ray player that you use to access TMN GO.

• Does TMN use or share my account information?

Your privacy is very important to The Movie Network and your information is secure with us. Please review the TMN GO Privacy Policy for more details.

• Can Sub-Accounts access TMN GO?

If you have sub-accounts for your television provider's site, you will not be able to use these on TMN GO. Only the primary TV household account can be used to access the TMN GO service. However, once you've signed in to TMN GO, you do have the option of setting up as many profiles associated to your account as you like in the Parental Controls section. Each of these profiles will be able to access their own Watchlist.

• Can I watch TMN GO content without signing into an account?

You can watch movie and series trailers and free preview content without being signed in to TMN GO. In order to watch movies, series or extras (eg. Behind the Scenes, Interviews, etc.), you must be signed in.

Features

• How does the Watchlist work?

The Watchlist allows you to create a personalized list of shows you want to watch while they are available on TMN GO. Once you find a show you want to watch, select the (+) icon to add the show to your Watchlist, (on your iPad you can also drag the titles to your Watchlist). You can add an unlimited number of shows and customize the order. The items in your Watchlist will remain the same and show up, even when you sign in to TMN GO from a different device. Shows will remain in your Watchlist as long as they are available on TMN GO unless you remove, delete or finish watching them.

• I added shows to my Watchlist, but they are no longer there. What happened?

Shows are automatically deleted from your Watchlist when the shows is no longer available on TMN GO (once the expiration date arrives) or when you have watched the show to completion.

• How do I make changes to my Watchlist?

You can easily reorder the titles in your Watchlist by dragging and dropping. The default order that you will see is based on the order in which you added them. To delete a title from your Watchlist, hold it down on the iPad or hit 'edit' on other devices, you will see a red '-' button which will delete the item. Click 'done' when finished.

• Shows have been automatically added to my Watchlist. Why?

If you have added a series to your Watchlist, TMN GO will automatically add new episodes of the series to your Watchlist as they become available.

• If I make a change to my Watchlist on one device, will the change appear on other devices on which I use TMN GO?

Yes, changes you make to your Watchlist from any device will be recognized if you sign in to TMN GO from another device.

• Can I watch a movie on one device and then continue watching it on another device later?

Yes, TMN GO offers 'pick up and play'. If you watch a movie or series episode on one device it will be available where you left off on all your other devices to watch later. We'll also remind you what you were last watching in the 'Featured' section, as a 'Continue Watching' card.

• Does TMN GO offer content in High Definition video quality?

TMN GO strives to offer users the best possible viewing experience. The video quality we deliver will depend on your internet connection and device. We'll automatically detect your connection speed and send you the highest quality stream your connection can support.

• Can I watch shows on TMN GO with closed captions?

You can watch the majority of shows on TMN GO with closed captions. (Please note that certain software and equipment may not support closed captions.)

• Where can I see ratings for shows on TMN GO?

The ratings for shows and movies appearing on TMN GO appear near the show's image or on the show's info page. TMN GO uses the OFRB rating system (http://www.ofrb.gov.on.ca/english/page6.htm), except in Quebec where the Régie du cinéma rating system is used (http://www.rcq.qc.ca/mult/process.asp?lng=en)

• Does TMN GO have Parental Controls to block out mature content?

Yes, TMN GO has Parental Controls that allow you to restrict content based on OFRB ratings. To set Parental Controls, go to the "Settings" section and follow the directions.

• Can I change Parental Control settings once they have been set?

Parental Control settings can be adjusted at any time by the 'Admin' profile by going to the "Settings" section and following the directions.

• If I enable Parental Controls, do my children have the option to adjust their settings?

Only the Admin profile is allowed to edit or adjust profile settings. This is to ensure that Parental Control settings are secure and cannot be tampered with.

• Why can I only watch G-rated content on TMN GO?

Check your Parental Controls settings to make sure you didn't set the maximum allowed rating as 'G.' The Primary Account holder / 'Admin' profile can modify Parental Controls in the 'Settings' section on your computer and mobile device.

• How do I sign up for the TMN GO newsletter?

To sign up for the TMN GO newsletter, go to the 'Settings' section, indicate that you would like to receive the newsletter, provide an email address and save your changes.

• How do I unsubscribe from the TMN GO newsletter?

To unsubscribe from the TMN GO newsletter, go to the 'Settings' / 'Account Info' section on your computer or mobile device. Simply uncheck the box that is checked under your email information and save your changes. This will confirm that you would not like to receive the newsletter. You can also select the 'Unsubscribe' link at the bottom of your TMN GO newsletter.

• How do I enable Watchlist notification emails?

To enable Watchlist notification emails go to the Account Info section of "Settings". If you have not already provided us with your email address and checked the box below your email information to give consent for TMN GO to send you emails you will need to complete this first before being allowed to activate Watchlist notification emails.

• How do I disable Watchlist notification emails?

To disable Watchlist notifications go to the Account Info section of "Settings" and turn off the Watchlist notifications feature. You can also disable Watchlist notifications by clicking on the 'Unsubscribe? link from any Watchlist notification email you've previously received.

• I saw a card saying Free Preview on it when I downloaded the App, I no longer see it.

Free Preview is a feature of TMN GO that allows users who are not a subscriber of TMN to watch selected content. Once you sign in to TMN GO this card is no longer available, as it is part of the regular TMN GO offering to subscribers.

Troubleshooting

• What are the computer system requirements to access TMN GO from my computer?

For an optimal video viewing experience you should have a high speed Internet connection. The speed of your connection will determine how fast it takes for your movie or episode to begin playing on your computer. If you are a Windows user, TMN GO requires you to have at least Windows XP with Service Pack 2, Vista or Windows 7. If you are a Mac user, you must have Mac OS 10.4.8 or better. TMN GO requires a Flash Player plug-in to stream video content. If you do not have the proper Flash Player plug-in installed on your computer you will be required to update it before being able to sign in or watch any video.

• Do I need to use a specific web browser to use TMN GO?

TMN GO has been optimised for the following browsers: Internet Explorer 8 and above, Firefox 14 and above, Safari 5 and above and Chrome 16 and above. We cannot guarantee that TMN GO will work in other browsers. We highly recommend that you use one of the listed browsers to access TMN GO. TMN GO is not accessible in browsers on mobile devices.

• Do I need to disable my anti-virus software or any firewalls in order to access TMN GO?

No, you don't need to disable your antivirus software to use TMN GO. If you've installed a firewall at home, simply accept the request from your firewall asking if it's OK to access TMN GO. To make TMN GO an exception to your computer's firewall, go to your Internet Provider's Help section and follow the instructions. For firewalls at work, contact your company's Information Technology department.

• Do I need any special software to watch TMN GO on my computer?

TMN GO does not require any special software except a Flash Player plug-in to stream video content. If you do not have the proper Flash Player plug-in installed on your computer you will be required to update it before being able to sign in or watch any video.

• I received a message telling me to upgrade my Flash Player or to enable it. What does this mean?

TMN GO requires a minimum of Flash Player 10.1 installed to meet security requirements by our Content Providers. If you have a later version of the Flash Player installed you may need to 'enable' it. There is a number of cases where you may have Flash Player installed, but your web browser is not running it. Certain browsers, most notably Firefox, will automatically disable out of date versions of Flash Player. The best way to deal with this situation is to install the latest version of Flash Player, available here: http://get.adobe.com/flashplayer/. Another possible reason is that your browsers settings may be configured to disable plugins, including Flash Player. Follow the instructions provided for locating plugin settings. Before enabling Flash Player, TMN GO recommends that you install the latest version, available here: http://get.adobe.com/flashplayer/. There's also the possibility that if you have click-to-play plugins such as Flashblock installed, please disable them for www.tmngo.ca. You may experience difficulties signing into TMN GO otherwise.

• Do I need to be connected to the Internet to access TMN GO?

Yes, to access TMN GO from your computer you will need a high-speed broadband connection. To access the TMN GO mobile app, you will need Wi-Fi or a mobile data plan (minimum of a 3G connection).

• I am unable to find the TMN GO mobile app in the Canadian iTunes App Store or Google Play Store. Why is this happening?

The TMN GO mobile app is not supported on all mobiledevices. If your device is not supported, the iTunes App Store and Google Play Store may prevent TMN GO from appearing in your search results. TMN GO is supported on the iPhone 3GS and above, iPod touch(3rd generation and above), and the iPad, running iOS 5.0 or higher. TMN GO is also supported on most Android smartphones running Android 4.0 or higher

• The TMN GO app has given me a message that says I need to update the app to continue using it - why do I have to do this? How do I do this?

TMN GO may need to force an app update due to a security update or major technical issue. To update the TMN GO app go to the iTunes App Store, sign in and select 'Update App' from your app list. The TMN GO is free to download, including any updates.

• Does TMN GO support AirPlay or HDMI output?

The TMN GO app does not support AirPlay and restricts any HDMI outputs due to Content Provider restrictions.

• I received a message telling me "Video Playback not supported through AirPlay or other external screens.". What does this mean?

This message will be displayed when you are trying to watch TMN GO video content while using AirPlay mirroring, or using HDMI or VGA output. The TMN GO app does not support AirPlay and restricts any HDMI or VGA outputs on mobile devices due to Content Provider restrictions.

• I received a message telling me "Video playback is only supported on unmodified versions of iOS". What does this mean?

This message will be displayed when you try to watch TMN GO video content on an iOS mobile device that does not have an official release of the OS (operating system) software. The TMN GO app only supports official releases due to Content Provider restrictions.

• I received a message telling me "Video playback is not supported on devices with a modified version of Android". What does this mean?

This message will be displayed when you try to watch TMN GO video content on an Andoid mobile device that does not have an official release of the OS (operating system) software. The TMN GO app only supports official releases due to Content Provider restrictions.

• When I try to watch a show, the video keeps skipping or stopping. Why is this happening?

TMN GO requires at least a 3Mbps (384KBps) connection. To check your connection speed, go to www.speakeasy.net/speedtest and ensure your connection is at least 3Mbps. Activities such as downloading, browsing, etc. in the background can also disrupt video playback. To get the most optimal experience, be sure to check that the web browser loading the TMN GO site is the only application running. In addition, slower systems may have problems playing video back optimally. Check the minimum system specs to be certain your computer is fast enough for TMN GO. If you are still experiencing issues, go to `Preferences` in the Settings section of your TMN GO account and lower the Video Quality level to `Good`.

• When I watch a show the volume is too low. How do I adjust the volume?

If you are having trouble with the volume on TMN GO, try the following steps: 1) Check the volume control in the TMN GO player to verify that it's not on the lowest setting. 2) Make sure the volume on your computer is not muted or too low. 3) Check the audio cables on your computer and make sure they're connected.

• Why am I not hearing any audio when I watch shows on my iPhone, iPod Touch or iPad?

Previous versions of the TMN GO app respected the device mute button and settings. As of version 1.3.0 mute is controlled solely by the user from within the TMN GO app.

• Does the TMN GO mobile app work over a Wi-Fi or mobile data network?

Yes, the TMN GO mobile app is available with a Wi-Fi and mobile data connection. TMN GO always needs an active Internet connection to work. It will not work in 'Airplane' mode on your mobile device.

• Can I disable streaming over a mobile data network?

Yes, you can choose to use the TMN GO app with a wi-fi connection only by going to the Preferences section of "Settings" and selecting "Wi-fi only". If you choose to use both cellular data and wi-fi connections you do have the option of enabling a cellular data playback warning. This feature will notify you whenever the TMN GO app attempts to play video using cellular data.

• Can I set video quality settings on a per device basis?

Video quality settings are set at an account level. TMN GO will stream video at the highest quality possible based on your computer and internet connection, but will never exceed the limit you have set. You can change your video quality level at any time by going to the Preferences section of "Settings".

• I am unable to access the Sign In page. What should I do?

If after choosing your TV providers the sign in page does not load please contact your TV Provider directly. Also, if you encounter an error while trying to sign in, have forgotten your username / password or are unable to sign in please contact your TV Provider. Bell 1-888-759-3474, Bell Aliant 1-866-342-7367, Brooke Telecom 519-844-5100, Bruce Telecom 1-866-517-2000, Cogeco 1-888-979-9449, Eastlink 1-888-345-1111, Execulink Telecommunications 1-877-393-2854, Hay Communications 519-236-4333, HuronTel 1-877-395-3800, Mitchell Seaforth Cable TV 226-302-2341, Mornigton Communications 1-800-250-8750, Nexicom 1-888-639-4266, Rogers 1-888-764-3771, Seaside Communications 902-539-6250, Source Cable 1-866-785-7851, tbaytel 1-800-264-9501, Tuckersmith Communications 1-888-263-8225, Wightman Communications 1-877-327-4440, WTC Communications 613-547-6939.

• I have additional technical questions. How do I get help?

If you have additional questions and have not found the answers in the FAQs, please contact us at info@tmngo.ca or use the form in the Contact Us section of "Help".

Mobile Devices

• What mobile devices and operating systems does TMN GO support?

TMN GO is supported on the iPhone 3GS and above, iPod touch 3rd generation and above, the iPad mini and the iPad, running iOS 5.0 or higher. TMN GO is also supported on most Android smartphones and tablets running Android 4.0 or higher.

• Why can't I access TMN GO through my browser on my mobile device?

TMN GO has been optimised for the following browsers: Internet Explorer 8 and above, Firefox 14 and above, Safari 5 and above and Chrome 16 and above. We cannot guarantee that TMN GO will work in other browsers. We highly recommend that you use one of the listed browsers to access TMN GO. TMN GO is not accessible in browsers on mobile devices.

• How do I download the TMN GO mobile app?

To download the TMN GO mobile app, visit the Canadian Apple App Store or Google Play Store, and follow the download instructions. To watch movies or series from the TMN GO mobile app, you will need a subscription to The Movie Network or TMN Encore through a participating television provider.

• I am unable to find the TMN GO mobile app in the Canadian iTunes App Store or Google Play Store. Why is this happening?

The TMN GO mobile app is not supported on all mobile devices. If your device is not supported, the iTunes App Store and Google Play Store may prevent TMN GO from appearing in your search results. TMN GO is supported on the iPhone 3GS and above, iPod touch (3rd generation and above), and the iPad, running iOS 5.0 or higher. TMN GO is also suported on most Android smartphones and tablets running Android 4.0 or higher.

• Is there a cost to download or use the TMN GO mobile app?

No, the TMN GO app is free to download and the TMN GO service is free as part of your subscription to The Movie Network (including HBO Canada) and/or TMN Encore and is available through participating television providers.

• Do I need to subscribe to TMN (The Movie Network) in order to watch shows on the TMN GO mobile app?

Yes, to watch shows on the TMN GO mobile app you need a subscription to The Movie Network (including HBO Canada) and/or TMN Encore through a participating television provider.

• Are the same shows available on the TMN GO mobile apps as on the computer?

Yes, the TMN GO mobile apps feature the same shows as TMN GO on the computer, including your favorite HBO, Showtime and Cinemax series, along with Hollywood hits, comedies and documentaries.

• When I try to watch a show on the TMN GO mobile app, the video keeps skipping or stopping. Why is this happening?

Check your Internet connection speed. TMN GO works over a Wi-Fi or mobile data network. Network performance can vary by provider and/or location. If you are still experiencing issues, go to `Preferences` in the Settings section of your TMN GO account and lower the Video Quality level to `Good`.

• Why am I not hearing any audio when I watch shows on my mobile device?

Check the mute switch and make sure it is switched to the "Off" position. The mute switch is located directly above the volume control.

• The TMN GO app has given me a message that says I need to update the app to continue using it. Why do I have to do this? How do I do this?

TMN GO may need to force an app update due to a security update or major technical issue. To update the TMN GO app go to the Google Play Store or iTunes App Store, sign in and select 'Update App' from your app list. The TMN GO is free to download, including any updates.

Samsung Smart TV/Blu-Ray Player

• What Samsung devices is TMN GO supported on?

TMN GO is supported on all Samsung 2012 and 2013 Smart TVs and blu-ray players with Samsung Smart Hub. If the TMN GO app isn`t already available in your app list, you can find it in the Canadian Samsung Smart Apps store.

• How do I get TMN GO on my Samsung Smart TV or blu-ray player?

Locate and download the TMN GO application from your Canadian Samsung Smart Apps store and follow the set up instructions. If you cannot find the TMN GO or are experiencing issues with the Samsung Smart Apps store call Samsung support at 1-888-899-7609 or go to http://www.samsung.com/us/appstore/support.

• Do I need an TMN subscription to watch TMN and TMN Encore on my Samsung device?

You do not need a TMN subscription to download the app. In order to watch your favourite shows and movies a TMN or TMN Encore subscription through a TV Provider that supports TMN GO is required.

• How do I set or modify my Parental Controls settings?

To modify your Parental Controls settings, go to www.tmngo.ca or access your Settings from within the TMN GO mobile app.

• How do I active or associate TMN GO on a Samsung Smart TV or blu-ray player?

1) Download TMN GO from the app store or marketplace of your device. 2) Launch TMN GO on your device. 3) You will be provided with an activation code. 4) Go to www.tmngo.ca/activate on you computer. 5) Sign in using your Television Service Provider username and password, as you usually sign in to TMN GO. 6) Enter the code displayed on your television (from step 3), select the 'Activate' button. 7) You should see a 'Success!' message on your browser. 8) Select 'Continue' on your TV screen. 9) You are ready to start streaming video on the TMN GO Samsung Smart TV app!

• How do I deactivate my Samsung Smart TV or blu-ray player from TMN GO?

To deactivate a device from TMN GO either go to www.tmngo.ca or open the TMN GO iOS or Android app and go to 'Account Info' in 'Settings' and remove the device. By default your Samsung device will be identified as 'My Samsung Smart Hub'.

• I do not see a device activation code, what should I do?

If you do not see a device activation code, please select the 'Get New Code' button.

• Why do I need to reactivate my device?

Once you activate your device you shouldn't have to reactivate it again unless the device has been removed from your device list or you haven't signed in to TMN GO at www.tmngo.ca or on the TMN GO mobile app in the last 30 days.